Frequently asked questions

The application system

Is your online application system secure?

Yes, all registration, application and candidate account pages are accessed through a secure connection.

What should I do if I am having difficulty applying online?

These FAQs should cover our most common issues. If you are still experiencing difficulties please email us at or call us on 0131 244 8500 (Option 2).

I haven't received my confirmation email?

Account activation emails are sent automatically. Please check your junk mail and spam folders if you do not receive the e-mail. If you are still experiencing problems please contact or call us on 0131 244 8500 (Option 2).

What do I do if I have forgotten my password?

We can send you a password reminder.

What is my user name?

Your user name is the e-mail address that you registered with.

How do I change my contact details?

You can edit personal information, such as name, address and email preferences through your Account Settings.

More FAQs